My account is suspended because I had a late payment on my Spay. Click on the OK button when the alert shows. Sorry, we are not able to process your request. Please try again later Hi, I would like to add an U.S. bank account to withdraw money. I am a Platinum Member and suddenly shopee suspended my account. If Payoneer cannot add as US Bank in Paypal , what should i do? I know since I was also a victim of it more than a year ago. Absurd! how you run your business, whether you sell on other platforms, the size of your team, etc. After that, you need to fill out the reason for your account deletion. What will happen to my transfer will it arrive to my bank account? Apple has tightened up the online sales stores. Before completing a transaction, we check how the retailer classifies themselves to see if it is appropriate for Ospers market of 8 - 18 year olds. Pro, Shopee Dispute is one of the 3 solutions of Shopee Resolution Centre. We're going around circles and up until now they don't have a resolution. Please try again later plz give me any solution thank u. They refuse to tell me how much i have to pay because of security reasons. The solution is simple, albeit with a subtle hint of racism. The following requirements are as follows: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-leader-1','ezslot_5',109,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-1-0');How do I get a refund from Shopee? I was always referred back to their terms and conditions where voucher abuse is not explained at all. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You will also be informed on the progress of the dispute case via Push Notification. Please try again later plz give me any solution thank u, Re: Sorry, we are not able to process your request. Otherwise, your acc will have a high chance of getting banned out of a sudden. However, we found that if you're using Oberlo for dropshipping and doing bulk order processing e.g. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. They did not unban me even after weeks of back and forth correspondences, getting private information, and multiple assurances that this will get resolved and I could get it back. If youve received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. "Mr" or change the offending word and the order goes through fine. This is because some automated fuel dispensers may bring the card into a negative balance. Same thing, just banned without any explanation whatsoever. To fix your account from being banned or limited, you can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. Now, I will be more cautious in transacting on shopee. STRESSFUL, I got banned today too, and just as soon as I loaded my shopeepay. Since few days cannot send my money anywhere. Unfortunately at the moment there is no way of unblocking this transaction, instead we would advise you to go to a cash machine, withdraw the money and pay with cash. Agree ! Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-1','ezslot_12',107,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-1-0');report this adJerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Shopee does not conduct thorough review, despite their assurance of it. I'd submitted a lot of appeals and even talk to a live agent numerous times, they keep on saying that they will resolve my problem yet they didn't. Ugh . March 21, 2022. consignment note, airway bill, and/or tracking number). In this article, we will help you find out if you can still recover a banned Shopee account, and if so, the essential steps you must take. Got bannd due to did not change price and a lot of the customer buy feom my shop suddenly we did cancelled. Part of their initial requirement to appeal is to submit 1 valid govt ID. Thank you. No problem right? Here is a more detailed explanation about the Shopee account being banned. I received no explanation even after many inquiries. https://tools.usps.com/go/ZipLookupAction!input.action, "We cannot process your request, please try again later. You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. there's 1770 left in may seller balance. Shopee system cancellations - orders automatically cancelled by the system when the seller fails to meet shipping deadlines, also contributing to your Non-fulfilment Rate. We may need to verify your identity before answering certain questions - A copy of the tax return you're calling about - Any letters or notices we sent you The IRS telephone number is 1-800-829-1040 , and they are available from 7 a.m. - 7 p.m. Monday thru Friday. Enter Verification Code sent via SMS, then click Next. So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. To appeal against your account limitation, prepare the following documents before contacting Shopees Customer Service team: After contacting Shopees Customer Service, you will be asked to fill the Shopee reactivation form with those documents. A simple fix is to prefix the name with a title e.g. I'm so disappointed in them, to be honest. as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . Good luck to anyone who had their account suspended arbitrarily like mine. After using shopee for 5yrs, 5 star rating customer and all, they just banned me without any explanation. 1999-2023 PayPal, Inc. All rights reserved. Well good-ridden of Shopee then. If so, how can I reach them because I have the same concern. Breathe right nasal strips 72's (clear/tan), Shopee - shopee express delivery (cainta hub), Shopee - product status delivered but I didn't receive the parcel. Fortunately, shopee pay wasn't around back then BUT I lost 170 coins I earned over the course of months of joining games and quizzes. Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. I have the same error.First I needed to confirmmy debit card for the secondtime.ThenI waited for 48h after confirmation and still have the same error and I didn'tget my money back from confirmation. Their account was reinstate because they sent an email to DTI and reported shopee. How to Cancel Order in Shopee: Complete Steps - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), You received an incomplete order. I got the same error. Always get flagged for security reasons for us. From the replies, grammar, and robotic macros. Sorry, we are not able to process your request. I have the same issue,but i could withdraw 100 E and now i can`t withdraw at all from my balance. Your billing address format has to be exact. Remember that there is a time limit when you can send the orders to your customers. Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. Take advantage of all of the wonderful features offered by Ginee Philippines by signing up right now! This content may be old or outdated. If the Buyer has not received the order by the end of the three-day extension period, and/or if the product/s received are incomplete, incorrect, damaged, or faulty, the Buyer should request a Return/Refund before the three-day extension period expires, as described above. I got ban yesterday. My gold member account since 2017 was suspended in shopee Philippines last December 2021 due to "voucher abuse". Please help how to add US Bank Account with Payoneer? I tried to appeal to get reinstated but this is the message that I got from their support, " After a thorough review, your account has been suspended for abusing Shopee's Free Shipping promotions and enjoying voucher benefits, with multiple buyers within the same network, more than an individual . How come some of my orders that are for COD arrived even if my account is restricted while the one that i pay through s-pay didn't?. In this case, the sellers Days to Ship (DTS) and Estimated Delivery Time (EDT) are taken into consideration, which commences on the day that your payment confirmation is received. Bye paypal! Their service is terrible. The Centerpoint Bldg. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select "To Receive" from the "Me" drop-down menu. After you login successfully, go to the Me tab. And know what? How did u all withraw ur balances? did you'll get your money? I called customer service and they recommended keeping my paypal balance and using it in-store with their debit card. Always get flagged for security reasons for us. (e.g., wrong color, size, or product), Your parcel is damaged. Please remember that account deletion is permanent and irreversible. What are the next steps? If the system rejects it, there is no way for them to override it. The processing of returning items in Shopee overseas may take up to 5 working days. They cant even provide you with proof of your violations. Of course you can! But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. I just want to get my money back. Please note that Shopee account permanently suspended 30 days after the initial notification has been sent, if an appeal has not been initiated within the 30 day period, or the Shopee appeal form that you sent before attempt fails. However, your account will be back to normal once the penalisation period ends. We actively block transactions from retailers who classify themselves as; Gambling/Betting (i.e. i got banned today. I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. In order to do so, go to the Order Details page and click Extend Shopee Guarantee. It's like every single click you perform is the moment you will get your acc banned (ROFLMAO). Cos CS also do not know what happen to your case I talked with numerous shopee live agents who all assured to resolve the issue. Sir please my account thik kor do sir please. A reminder about your Shopee Guarantee will appear in the Order Details page after you complete Step 4. A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. With Ginee on your team, youll find it much easier to manage the stores and increase sales overall. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. Sorry, we are not able to process your request. Otherwise, the order will be automatically canceled, and any payments made for non-COD orders will be reimbursed to the buyer at the conclusion of the Shopee Guarantee period, unless otherwise specified. I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. WE HAVE SAME PROBLEM HERE. How to Extend Shopee Guarantee? The product you received is a faulty one. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hope shoppee team whats users to create new account for every order. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-box-4','ezslot_10',102,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-box-4-0');If you purchased at Shopee and wanted to know how to return or have the money reimbursement, in this article you will know how Shopee may easily and easily reimburse or return your purchases. Proof of product pre-ownership (e.g. Looks like no ones replied in a while. How is this legal? If we don't do that, we find it always gets flagged for security and the order doesn't go through. In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! I am experiencing this right now they say according to their system I have a linked account that has Spaylater due. Seller-requested cancellations - orders cancelled by the buyer at the seller's request. All postings and use of the content on this site are subject to the. I cannot access my account. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. only. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. Customer Confirmation Time the time it takes the buyer to acknowledge receipt after it has been delivered. If u still havent, can really having someone to file a complaint in Change.org too? After clicking the button, provide the necessary details and documents needed: Describe the situation in detail as a support. And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. He is still selling on Shopee. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. I recommend allowing 24 hours to pass before trying again. Full description of the business model (e.g. The first way is uploading the necessary documents using Shopee app. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. Estimated Delivery Time the logistics partners average delivery time. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. There was no warning and anything unusual in the app. You can handle multiple stores from all marketplace just by single dashboard. Nothing will be deleted or changed by the Shopee system. (e.g., broken, scratched, dented). If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. I think they just hate the idea of people earning credits easily. My seller account was banned .Today received email notification that buyer request refund. The tracking number of the order can be proved in this situation. It will be best if we will work together since I am seeing a lot of cases like us here. Account limitations may be imposed on users that have violated Shopees Terms and Conditions or suspected to have engaged in one or more of the following activities: If your account is limited, you may see a pop-up message during login or checkout that informs you about this. Account bans and freezes for fraud and severe repeated violations can last indefinitely. If the system rejects it, there is no way for them to override it. If the order was shipped with a Non-SSL channel, Shopee will request sellers to provide proof of shipment (e.g. Save time, save cost, save energy, join Ginee Now! Like wth? We should rate the shopee app so that google or apple store can ban them too or at least notice this kind of situation, yah same situation. Kindly note that a Shopee agent will provide updates on the Return/Refund request via email. Then download the Shopee app in the emulator you have downloaded. Valid photo ID (e.g. Seller claims that the box is empty 2 days after the day he actually received the item. It really really sucks! Let's teach them a lesson! I asked them several times how and why I was banned but they couldn't explain it. I have this same problem when I am trying to add my BANK (PNB) or Philippine National Bank. (https://www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287) They will just give you a link and tell you to submit a form to reactivate your acc. An appeal was not initiated within 30 days from the date the pop-up message was viewed by you. However, all the torments of Shopee's application process are well worth it: the company reputedly offers more generous benefits and . Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});When using Shopee, one of the problems that users face is the refund processing of the system. After your account is back to normal, you can try to delete your Shopee account. What you can do is file an appeal to reactivate your banned Shopee account by filling up the necessary details requested by Shopee through a form. Hello. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. Your billing address format has to be exact. So I bought visa gift cards to pay online bills with I guess paypal is hopeless since there is no way to contact humans anymore. Secondary is their customer support is rather superficial as well as their software or business logic is really suspect. 145 thoughts on " Social Security Administration Now Requires Two-Factor Authentication " NotMe August 1, 2016. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. However, it shows the message above. That was alot of effort to raise it to the DTI. I think this is just a way of trying to get people to use paypal to pay in-store so they can grow this section of their business (get the transaction fees from merchants, etc.). provided; every potential issue may involve several factors not detailed in the conversations How will I pay for my outstanding balance in Spay? An example could be if a young person is attempting to purchase a coffee from a cafe but the cafe has classified themselves as somewhere that sells alcohol, this will cause the Osper card to be declined. Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. ", User profile for user: Please try again later. By browsing this website, you consent to the use of cookies. I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). Hi, I have also remaining money in shopeepay. Very same situation here! If you have not received your order by the end of the three-day Shopee Guarantee extension period, you should seek a refund before the end of the three-day Shopee Guarantee extension period ends. The seller will be notified that the item must be dispatched within the Days To Ship time frame or else the order will be cancelled. This is sort of a x-post from r/aliexpress but with some embedded detail. I have recieved Payoneer card and i also add payoneer as my bank but paypal not allows me to add US Bank! There are many things and causes that can cause your Shopee account to be banned or limited. If the item proves to be unsatisfactory, the buyer can request a refund through the Shopee app. How long will it take for Shopee to refund? See also: How to Process Orders in Shopee? I still can't believe that they will ban my 4yr old account just like that. By browsing this website, you consent to the use of cookies. This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. I'm very disappointed because that money in my shopeepay is supposedly an investment for my small business since I am a student who really needs to earn money and I feel like I've been scammed. Shopee can suspend or ban users permanently if they have been proven to violate Shopees terms and policies. Dahveed, call Contacted customer service and just like many others all you will receive is standard template replies and cannot disclose information. Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. What happened to your account now? In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically.

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