The threats are likely to prove ineffective or even counterproductive. You're asking how to accomplish what, frankly, How to communicate with vendors when your company is past due on accounts payable? Vendors are important stakeholders in every business and must be managed effectively. Its time for another payment request email reminder. Please accept our sincere apologies. Maybe talking over the phone makes them feel uncomfortable and they prefer to avoid it. 2. Thank you so much for taking interest in this matter. Theres too much beating around the bush. You can unsubscribe at any time by contacting us at help@freshbooks.com. It doesnt identify the possible consequences of the late payment. To start with, let me first apologize for the delays from our side for payment of invoice number dated We are very sorry for this delay, and we wish to apologize for any inconveniences caused as a result of this. I do promise further that this shall never happen again in the future. I agree with this completely, but it is answering a different question than what was asked: "how to communicate with vendors when your company has no money". The action you just performed triggered the security solution. How to request invoice from vendor for making payments? Be Polite. Questions seeking advice on company-specific regulations, agreements, or policies should be directed to your manager or HR department. How Should You Ask or Replay to a Quotation Request? An important process in these interactions is price negotiation, which allows both parties in a deal to stay within their budget. Our owner pays our bills so this is not something I can control. It has to be: For example, PayPal is an efficient, standard choice, but there are also other useful payment processors you can try out. Day 15: Two weeks late. At first glimpse, there is nothing tricky in this task. You tell customer they are cut off. To help you remain as professional as possible, weve made 5 different payment request email templates you can use for free. When you choose to send a text message, youll give your client more time to prepare and respond. Save my name, email, and website in this browser for the next time I comment. Response: Assuming that your client has genuine cash flow issues, you may want to ask them to consider making: * Stage payments; * Part-payment now with the balance to be settled upon payment by the client's debtor; or * Full payment in advance (where your firm uses a Direct Debit solution, such as GoCardless). (Obviously, I meant "bills" but that's a nice little Freudian slip. No favourable response after 3 email chasers. Does the guy cutting off your power for non-payment want to hear why you can't pay the bill or your apology. - unimarket, If you believe that this page should be taken down, please follow our DMCA take down process, This site uses cookies to enhance site navigation and personalize your experience. This way, you can always prove that: Your best option for achieving full transparency and accountability with your clients, as well as building a better, more trustworthy relationship with them, is to use a timer tracker such as Clockify. Of course, always being in the know and taking all the right steps is ideal but that wont be the case every single time. To see our product designed specifically for your country, please visit the United States site. This relationship must remain solid as suitable suppliers help keep your business afloat, and they can come in handy when you need help during difficult seasons. Use grammatically and morally correct language, stick to email format, behave like you usually would. Moreover, youll present yourself as someone who values their work, prompting the client to value it as well. We look forward to your response regarding this payment. If those approaches dont work, businesses should consider the following actions: To avoid late payments in the future, consider adding late fees to your payment terms, charging monthly interest for unpaid interest. Your response to a payment reminder depends on the reason your payment is late. Give us until the above date to correct this mistake and put it behind us. Thank you so much for your understanding, and we hope that this will not affect our business relationship. Kindly forgive me for this, and I promise that it shall never happen again. You did your share of work, so you shouldnt feel bad for asking what youre entitled to. A Vendor Proposal Acceptance Letter is a letter written by a company in response to a Proposal that was earlier put forward by a vendor. what's the difference between "the killing machine" and "the machine that's killing", How Could One Calculate the Crit Chance in 13th Age for a Monk with Ki in Anydice? Professional and polite . You can ask them to pay you smaller amounts of money when you reach certain project milestones. Smart Meter Cover - Reduces Smart Meter HNEX HydroNano EXtracellular Water- Improve immune system health andreduce inflammation. Marija Kojic is a productivity writer who's always researching about various productivity techniques and time management tips in order to find the best ones to write about. 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A good way to send this final payment email reminder would be something like this: Download Payment Request Email Template #5. In order to make payment to you, we are in touch with our bankers, and when they allow us to get an overdraft, we shall immediately send the payment to you. Payment request email template #1 A week before the payment due date, Payment request email template #2 The day of the payment due date, Payment request email template #3 A week after the payment due date, Payment request email template #4 Two weeks after the payment due date, Payment request email template #5 One month after the payment due date, Dont send a vague payment request email reminder, Dont send an overly personal payment request email reminder, Dont send a threatening payment request email reminder, Additional tips and strategies for getting paid on time, Provide the client with precise records of your work, In summary: Asking for payment can be done politely and effectively, most Americans arent comfortable discussing money, How to track project expenses when freelancing or working from home (+templates), to gather and organize payment documentation, Download Payment Request Email Template #1, Download Payment Request Email Template #2, Download Payment Request Email Template #3, Download Payment Request Email Template #4, Download Payment Request Email Template #5, How to categorize your work and present it to clients, 10 best time and billing software for business and freelancing, 11 Effective tips and strategies to earn more (from actual freelancers). In situations like these, its essential that you take things into your own hands and ask for payment directly. When asking for payment, you dont want to come across as threatening or confrontational, but you still need to be firm and clear. Advice: If a company isn't paying its bilks, payroll's next to go. First things first. By sending an invoice email before the payment date, you ensure the client has enough time to gather and organize payment documentation. Vendors that are unreliable and fail to meet timelines and requirements spell doom for a business, likewise, businesses that fail to pay invoices as and when due adversely affect the cash flow of their vendors. Respond promptly and answer the request in a Letters to vendors are letters written to people or companies offering goods for sale. Pray! Have a polite conversation about the overdue invoice and attempt to secure payment from the client by phone. Part 1: How to ask for payment politely. Thank you,[Your Name][Your Business Contact Details]. You can send payment by check or pay by direct transfer. Questions seeking legal advice should be directed to legal professionals. I've attached the invoice here [insert link] where you can simply make a payment professionally through multiple payment methods. When we (the company I'm at now) have delinquent customers call for service, I just tell them that there is a flag on their file to talk to accounting, even though I know what's going on. Cutting off work can also protect you from future losses if youre no longer confident the client is capable of or willing to pay you. , The world's leading time tracker and However, be sure to determine where the responsibility for reporting on the quality of the vendors delivery and ensuring the vendor receives payment rests. For instance, you can charge a 3% late fee after 30 to 90 days. Already, I have put all the necessary actions in place in order to avoid any such occurrence. Since you still have to get paid, you can try to contact your client over the phone. For the first email one week before the payment due date, you should keep your tone: You dont need to ask for payment directly in the first invoice email you just need to make sure your client is well aware of your payment terms and basic information beforehand. In the letter, you should seek to explain in detail the cause for the delay and politely ask them to forgive you. If they're just staff, I actually feel sorry for them, because they were told to call us for service and I know this is causing headaches for them. To Ohio Auto Parts, On behalf of our client, Mr. R. Hope, of Downtown Mechanics, we are notifying you that Chase Bank will irrevocably guarantee payment of any checks written by Mr. Hope, for his purchase of automobile parts from your business. In case of any mistake, it can be promptly corrected via PDFfiller editor, so all deadlines are met. Please do not hesitate to contact me for any additional information. Here are some tips to help you respond professionally to vendors requesting payment via email: A vendor email requesting payment is a business process issue and should be handled with objectivity. Tcl Smart Tv Connect To Phone, Every document is protected from rewriting or copying its content this way. To help you avoid mistakes when sending our payment request email reminders, wed like to show you a few bad examples. Take a look at what tips we have for you to handle your budget well: When thinking about how to ask for payment for services rendered, the first question youll likely have is when to ask for payment? A passage clarifying what should be done in case of a dispute. When working remote due to COVID-19, should we communicate in writing or using video? Using a simple letter is always the best way of doing it. You can choose between calling them or texting them depending on the situation or your preferences. Save Time Billing and Get Paid 2x Faster With FreshBooks. timesheet software for teams. However, there is a right way and a wrong way to ask a vendor I ll cover three topics in this post about sample management: Sample costs Communication Supervision Sample costs Once you have settled on a supplier for your new product it is time to purchase a sample. Tommy Flanagan Guardians Of The Galaxy, Your Faithfully, . You could ask for a deposit try 50% of the total project cost before work begins. The actual vendor engagement and expense approval process should be outlined in your company policy. How dry does a rock/metal vocal have to be during recording? I wish to reassure you that we are committed to making this payment as soon as the funds are available. Email for acknowledging the receipt of an email is usually straightforward and direct, but most other replies require carefully crafted responses. Day 1: The payment due date. Ask the client to confirm they received the invoice email. The entire vendor process could involve the actual team that needs the product/service, the admin personnel that finds and engages the vendor, the finance department that reviews the invoice and the management personnel that approves the expense. The precise project delivery and payment terms. Yet, if you think that a hefty advance deposit would turn away first-time clients who may be wary of your work, you can provide them with an alternative. How to Reply Professionally to Vendors Requesting Payment. The Workplace Stack Exchange is a question and answer site for members of the workforce navigating the professional setting. For more information, click here. Your IP: Those who frown upon this section in your contract or downright refuse to sign it will probably bail on paying once youve completed the project. Dont avoid the conversation; doing so only risks creating the expectation that the request has been approved. Theres too much irrelevant information for the client. Cloudflare Ray ID: 78b6d5063b75afee Ecommerce All data is kept in the cloud storage that is facilitated with multi-level encryption. Please check your spelling or try another term. If thats not possible, get a firm commitment on the date and method of payment. Sitemap. Different versions for different scenarios. The sender didnt include the actual due date. There are three main scenarios where an apology letter should be written. When writing this one, you should: This is your first email about the invoice being overdue so, youll need to maintain a firmer tone and include a straightforward CTA. Why did it take so long for Europeans to adopt the moldboard plow? Letters.org. I promise to make the payment by (Date). However, be sure to determine where the responsibility for reporting on the quality of the vendors delivery and ensuring the vendor receives payment rests. Ask About Minimum Order Quantities. Also recall that our vendor policy, which was given to you on engagement, states that delivery must be complete and in good condition for payment to be processed. To help you with that, well devote this blog post to: According to Insiders Master your Money Pulse Poll, most Americans arent comfortable discussing money: From my experience, a lot of working people also find talking about payment a taboo even though its a completely logical next step after a job is done. Remain professional and friendly throughout the call, thanking the person for their time. Youve decided to write them an email reminder sometime after the due date. We are yet to receive more payments, and we are in touch with these clients, hoping that they will make payment in the next couple of days. However, before youll deliver, you are requesting the payment in full. [closed]. Respond to the issues, offer solutions and maintain the business to vendor relationship. Questions seeking legal advice should be directed to legal professionals. Added an answer on August 5, 2022 at 5:48 pm. The action you just performed triggered the security solution. In light of these, delivery of the 5 outstanding mugs is required for payment to be processed and released. When this responsibility is unclear a vendors invoice can be left unhandled for weeks while everyone assumes someone else is handling it. The Number 1 Letter Writing Website in the world . You might not have considered it the most crucial element in your work, but it may help tip the scales in your favor. The completion and signing is available or via a suitable application like PDFfiller. This is a more general management question looking for insight. Click to reveal Admitting she used to struggle with asking for payment, Caprino offers a way for overcoming our shame, doubt, and insecurities. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Is it a hundred? Part 2: How to break a client's legs firmly ask for payment. Dear Sir or madam, We refer to the above matter. If theres something that we havent mentioned here but you think could help others be more successful in being paid on time, let us know at blogfeedback@clockify.me. I ------ (mention your name) working as ----- (mention job title) would like to request to make an advance payment of ------ (mention the amount). It's not ideal, but at least you're increasing the likelihood of getting paid. How do I write a late payment letter to a supplier? You should plan for another payment request email reminder and make sure to: Considering that youve already sent a couple of invoice emails that have been completely ignored, you should take a firmer and tougher approach with this requesting payment letter. To ask for payment professionally from clients with unpaid bills, small businesses should follow these steps: Check the Client Received the Invoice. Speak to the Client By Phone. You write something like this. It also lets you edit its appearance depending on your requirements and put legit digital signature. This answer is the accepted one. We kindly request that you understand this current predicament and give us until (Date) to clear the bill in full. If you haven't already started job hunting, do so or you're going to get dragged down with them. Vendors that are unreliable and fail to meet timelines and requirements spell doom for a business, likewise, businesses that fail to pay invoices as and when due adversely affect the cash flow of their vendors. Maintain an impersonal and polite tone that gives your client the benefit of the doubt. I know I sent the invoice at a busy time and want to ensure you received it. Clockify is a time tracker and timesheet app that lets you track work hours across projects. Manage Settings Its been a month since you finished that project and still no money? Moreover, youll make a client who doesnt like to talk over the phone feel more at ease. This article will explain How to Reply to a Payment Reminder E-mail or Letter a creditor has sent you because you are late on a scheduled payment. You shouldnt throw a tantrum at the client about their overdue invoices be direct, precise, and persistent instead. 1. Based on experience with her clients, Caprino concluded that asking for money from clients or customers can affect our views of value, impact, and appeal. It also appears to be a huge turn-off we often fear we will scare our clients off with our straightforwardness. Im contacting you in regard to invoice #001. Vendors that are unreliable and fail to meet timelines and requirements spell doom for a business, likewise, businesses that fail to pay invoices as and when due adversely affect the cash flow of their vendors. When the time comes to ask for the money we earned past the due date, we often ask ourselves: And, while these questions are a good way to identify mistakes and become better at your job, you should be able to look beyond them. Make sure the order was fulfilled exactly as requested. The person you were supposed to pay will definitely be upset when you do not do it on time. For these reasons, an understanding of how to reply professionally to vendors requesting payment is an essential management skill. We use analytics cookies to ensure you get the best experience on our website. Learn about the DDNNOO work schedule, its advantages and disadvantages, and how to use it. Is it a hundred? To learn about how we use your data, please Read our Privacy Policy. The format for all of these three scenarios is almost the same, and you can use the following example to guide you on this: Subject: Apology Letter for the delay in payment. Kindly consider the application and send the amount as soon as possible. Request payment before delivery. If youre a fan of templates, you might benefit from some of the free templates from our extensive template archive: We know how uncomfortable it can be to ask for money from clients, especially if youre never sure how polite or how rude you might sound in your email. Youre so angry you cant even think straight. We have 5 different payment request email templates for you to download and use. Can you please confirm that youve received this email? Alternatively, you can request that your client cancels the first cheque and sends another one by first class recorded delivery. Payment Request Letter for payment to existing supplier seeking additional credit terms for the period of the Coronavirus crisis. Due to this bills are consistently being paid 60-120 days past due. Pretty soon YOU'LL be the one wondering why you haven't been paid. Being crystal clear about what you provide to your clients and customers will help you speak up and ask for money easier when the time comes. Also, youll position yourself as a professional who regularly tracks invoices and sends reminder emails if the client doesnt pay on time. In all business communications, not just when dealing with vendors or payment issues, ensure you keep the tone professional. Its threatening and totally unprofessional. Business to business (B2B) transactions are a lot more complex than Business to consumer (B2C) relationships for the simple reason that businesses tend to treat their vendors like part of the family a family member that has performed a function and demands payment- but family none the less. Therefore, we are requesting that your new payment - Must Video, The Death of Capitol Hill Cop Brian Sicknick is Looking Like Another Deep Fake - Now CNN is Telling Us He Died From 'Bear Spray', 30 Year Old Prediction: 2025 Power Elite Have Total Global Control! To ensure a healthy relationship with the vendors that serve your business:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'woculus_com-medrectangle-3','ezslot_9',122,'0','0'])};__ez_fad_position('div-gpt-ad-woculus_com-medrectangle-3-0'); Prior to engaging a vendor to provide a product or service, professional best practice is to have a policy about how vendor relations will be handled. At first, youll hold good faith that your payment will get processed soon. For this reason, it is important to set and manage vendor expectations by communicating clearly and promptly. Send a polite email to your client explaining that the payment is now past due and ask to make sure they received the initial invoice and there were no problems with it. Receiving a complaint gives you an . Thanks for the edit, @kevincline. Open the Request for quotation tab. This website is using a security service to protect itself from online attacks. Also recall that our vendor policy, which was given to you on engagement, states that delivery must be complete and in good condition for payment to be processed. So, how do you write this payment email reminder? more. This is what a good payment email reminder looks like: Download Payment Request Email Template #4. Sometimes, its best to simply put your rights and obligations on paper. It Depends, How to Write an Invoice for Services Rendered | Service-Based Invoicing, How to Create an Invoice in Excel: Invoicing Solutions for Small Business, Is an Invoice a Receipt? Don't get further down in the weeds with them than you have to. I would just say, "Thank you. 6. Heres what you shouldnt do when asking for payment from your clients. It is really distressing and time-consuming to re-submit forcedly entire blank, letting alone the penalties caused by blown due dates. (You could tell brand new clients that the first invoice always requires payment before work begins to get going. Response: Ask your client for proof of postage or remittance advice (a letter from their finance department proving that payment has been made). Let vendors know when they can expect to receive payment, then be sure to inform them immediately if there is any delay. Think about this outcome in advance and how you might respond. Invoicing tools (or tools with invoicing features) help you organize and keep in order your due payments and invoices. For starters, you can use these 6 email templates to ask for payment professionally. No! Here are some tips to help you respond professionally to vendors requesting payment via email: A vendor email requesting payment is a business process issue and should be handled with objectivity. Learn all about project accounting: its definition, importance, and tips. The completion and signing is available or via a suitable application like PDFfiller. 5. If you run a small business or work as a professional, many of these types of introductions will come to you through email. Sample Letter to Suppliers Requesting Invoices. It has a variety of options for printing out. After the due date of the payment has been crossed and before the actual payment is made. Some even take it a step further by charging additional fees per 30-day period until they receive payment. They include: The best times to send your payment follow up. Outline the invoice due date and how many days ago it was due. When talking to the client over the phone, you should make sure to: If in doubt about what to say to your client, you can open up in the following way: No matter how the conversation continues from there, youre likely to get some answers to your questions. You should also think about establishing legally binding contracts with all your clients before starting work on a project. You can request payment upfront, although this might be challenging. The most effective choice is to make this email clear and concise with a direct call to make the payment in order to meet todays payment deadline. Just deal with the situation as honestly and professionally as possible, and don't get upset with them. Business to business (B2B) transactions are a lot more complex than Business to consumer (B2C) relationships for the simple reason that businesses tend to treat their vendors like part of the family a family member that has performed a function and demands payment- but family none the less. To request payment professionally, its important to first make sure there was no error or miscommunication about the invoice. What tips and tricks have you tried that work to your advantage in situations like this one? Business etiquette dictates that you should always endeavour to maintain good working relationships with your suppliers despite any challenges you may be experiencing. If you wish to succeed in business, you will have to learn how to put your best efforts in place always to pay your clients on time. We are in receipt of invoice number and are aware that it should be paid by however, we wish to inform you that we are going to delay payment due to the following reasons. Letter of recommendation contains wrong name of journal, how will this hurt my application? Talk it out. Vendors, like businesses, must manage their cash flow efficiently to ensure optimal business processes. In PDFfiller, you can find it by the name Fill in Bulk. Protect your business, stay informed with our growing and supportive community. I have already been informed that I will be charged a penalty for the late filing. When calling, identify yourself and explain calmly and politely that youve followed up multiple times by email about a late payment. Through a Vendor Proposal Acceptance letter, a company acknowledges its willingness to work with the vendor. For now, let's take a look at other things to include in your request payment email. In support of my view, Kathy Caprino, a career and leadership coach, writer, speaker, and educator, believes that asking for money raises too many insecurities and doubts. 115.71.239.220 To learn more about how we use your data, please read our Privacy Statement. You must set this to Yes to use the features described in this article. To get overdue payment from clients, small businesses should be persistent yet professional in requesting the late payment. This answer gives not only a good way to handle this situation but also gives insight into how vendors look at the situation. 3. Remind them of the different ways they can send payment and reattach the original invoice to the email before sending it to the client. It is understood that occasionally, you are bound to experience some challenges with paying your invoices, such as low cash flow, bad sales season, a big loss, etc. Fraction-manipulation between a Gamma and Student-t. Is the rarity of dental sounds explained by babies not immediately having teeth? Continue with Recommended Cookies. Include a copy of the invoice in the attachment. Any of these reasons are valid for paying invoices late, but for the supplier to understand your problems, it is wise if you let them know that you will be late. Respond to the issues, offer solutions and maintain the business to vendor relationship. Once delivery of the mugs is made, payment can be expected with 2 to 3 days. (Give the details of why you were late. (See Video). Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. You did the work at the time you claim you did. Instead communicate the policy clearly, stating how the policy affects the vendor. If the promise of payment that you secured by phone is not met by your client, or if youve had to chase down payment from this particular client several times before, you may want to consider cutting ties with the company and refusing future work. The post How to Reply Professionally To Vendors Requesting Payment appeared first on Woculus. It starts the negotiation process between Beachy and Mountain Top. lualatex convert --- to custom command automatically? You can email the site owner to let them know you were blocked. Before the due date when you know, you are going to delay the payment. Your vendor management policy should address issues such as: Setting these policies out clearly and communicating your policies to vendors prior to engagement ensures that all post-delivery engagements and payment requests can also be professional. If all goes well, we are hoping to have done this by the end of the week. No matter the tone of the vendor's email or actions take responsibility for your own actions by maintaining professionally. There are three main scenarios where an apology letter should be written. A good way to avoid late payments is to send a number of shorter emails before and after the payment due date: If you send your invoice emails in such regular intervals, youll remain polite and patient, but also show your clients that you are professional about your invoices and matters of payment. All you have to do is start by expressing your regret over making the payment late and then promising them when you expect to pay them. Before you know it, its already one month after the payment due date. We and our partners use cookies to Store and/or access information on a device. mental focus and thyroid health. Believing that your work is worthwhile is the best you can do for yourself, Caprino suggests. How to stop them from hiding behind their computer. The entire vendor process could involve the actual team that needs the product/service, the admin personnel that finds and engages the vendor, the finance department that reviews the invoice and the management personnel that approves the expense. By using this site you agree to our use of cookies as described in our, Something went wrong! This is essential for communicating to the vendor that they are understood, respected and considered. The great thing is that the market is packed full of invoicing tools you can use for this purpose. It shows that you are actively seeking a solution to their issue. Clear vendor management policies, designated vendor management personnel and effective communication are the fundamental building blocks that facilitate the professional handling of vendor payment requests. For this reason, it is important to set and manage vendor expectations by communicating clearly and promptly. How to automatically classify a sentence or text based on its context? When to send a payment request email to a client? Tips for Healthy Business-Vendor Relationships. Chances are, once the client understands who you are, youll receive a call from them or a message indicating when it would be a good time to call back. Introduce yourself and explain why youre calling. I appreciate your patience thus far. Entrepreneur recommends offering your client a payment plan if mounting late fees don't seem to faze them. You may find that: Whatever the reason may be, youll be more likely to learn about it if you talk with your client over the phone. This leads me to my next point when is the best time to email your client? The conclusion is polite and lets them know that youd love to work more with them in the future. Hiring a collection agency can be an expensive option, as they often take as much as 50 percent of the amount they collect from a debtor, but recouping some of the money can be better than getting nothing at all. Thats why you have to be prepared for any scenario and know what to do next in case some of your previous efforts proved futile. You did the work for the person you claim you did. Share. Be specific and to the point). To make the entire process of payment easier for both sides, its important that you find a suitable and reliable payment processor. Need An Account, Sign Up Here Related Questions Have the earnings for the work they tracked automatically calculated, based on. I understand that my company owes your company (Exact amount of money), and I am writing this letter in order to apologize for the late payment. As businesses depend on the input, product or service of vendors to execute their own client transactions, managing vendor relationships properly are essential to business success. Therefore, I believe that this is a valid enough reason for being late, and I hope that you shall understand my predicament. This way, your response wont be off-track. An apology letter for late payment is written to express regret for making a late payment. If you choose Clockify to keep track of your projects and tasks, you will most definitely minimize the chances of not being paid on time. Mahjong Instructions For Dummies, 111 West Second Street, Perrysburg, Ohio 43551 | 419.873.0412. Basic Guidelines & Tips. How to deal with communication problem in team? Questions that address only a specific company or position are of limited use to future visitors. For this reason, it is important to set and manage vendor expectations by communicating clearly and promptly. If youve chosen to be a freelancer full-time, you might benefit from a few useful tips and start earning more than you already are: For many of us, asking for money isnt a walk in the park. Also, 38% of 35-to-54-year-olds regularly discuss money. Find the right form for you and fill it out: South Dakota Association of Educational SOUTH DAKOTA ASSOCIATION OF EDUCATIONAL No results. Interests Consider Cutting off Future Work. Be specific and to the point). If they're the principals, I just let accounting deal with it, and wait for accounting to let me know when to start service, again.

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