Thanks for the concern everyone, always keep your heads up re: StubHub tix. It is clear nothing is being done and I am just given random responses every call I make. Click the 'List Tickets' button. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. We are changing the way you register and sign-in to the StubHub Community. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. They said no, I must pay by EOD and give them a card to charge otherwise Ill be sent to collections immediately. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. I feel terrible that I inadvertently listed and sold on both platforms. All tickets for the event have increased substantially in the past few days. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. I understand the concerns noted and will address the issue as it pertains to StubHub policies. Also, bought the ticket 2 days ago. A review of Stubhub's file was done in February 2022. I sold 100k worth of Mags & Tires in 2 years. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. No. Unfortunately Adobe is lacking with fullfilling our contract. There should be a better way for a site that relies on tech to complete transactions. How to update your user name Select "New Message". AMA ? Dont forget, Monday is MLK day and a holiday. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. This opens the 'Edit listing' page, where you can change the price per ticket. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Follow the steps below to send a private message: 1. Anybody hear about this? These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . This NEVER happens. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". Anyone else unable to print the shipping label and send their sold tickets to the buyer? You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. I'm having the same problem. Stalked for a long time. n the StubHub app, tap the second drop-down menu to see them). Fill out your subject and message. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. I assume they can be invalidated? As a marketplace, StubHub does not own the Tickets sold on the Site. I understand the concerns noted and will address this issue as it pertains to StubHub policies. However, fees are exorbitant and not well disclosed. Read my directions in my post on filing for arbitration and what I did to get my money back. 5 2022 . Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. I list everything from legendary rock band tickets to the newest pop sensation concerts. Something similar happened to me for the Baltimore 13 show. Stubhub initially said I could be refunded, but since refused. Yes No Still Need Help? No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. [.] You will enter your community username and new password and done! I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. I asked if there were any buyer complaints or were the tickets invalid. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. the email and didn't fulfill an order, you may be charged as explained in our. Event is Sunday so I need to ship ASAP. There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. Ask the Community 1. Was this answer helpful? Create an account to follow your favorite communities and start taking part in conversations. Is there anything I can do to avoid paying the stubhub fee for this? If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. 4. Select the "Envelope" in the upper right-hand corner. In this instance, they will provide you instructions through email. If you make any changes, click 'Save. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. Glad to hear that you got a full refund and a $100 credit, OP. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. If you are required to distribute the tickets. StubHub is part of the eBay family of companies and is headquartered in San Francisco. That's what I'm worried about. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. Danielle is the author of this solution article. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. We send emails as a courtesy when your tickets sell. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. [.] What is the return policy for StubHub? If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). lick or tap 'See actions' then 'Make changes' and follow the steps. That is the one good thing about StubHub. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. Wow, I didn't know stubhub was THAT low. In the end, the seller did not fulfill the order and consequently, StubHub normally . StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. Yes (in special circumstances). StubHub contacted me and told me I needed to get scan reports from the . stubhub unable to fulfill Yes Got a full refund, plus a $100 coupon for a ticket. We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . You finalize the order by clicking 'Buy now.'. If you can't deliver the tickets you sold on StubHub, you need to tell us. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. 2. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. Yes They made me gather evidence of scan report and provide proof of purchase. Lindsay is the author of this solution article. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). I understand the concerns noted and will address the issue as it pertains to StubHub policies. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. i disputed a charge with them a couple weeks ago. Stubhub is charging me excessively for the tickets I posted for sale. Customer service all the way to your seat, 2000-2022 StubHub. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. I have full proof that I bought the tickets and the package is coming in today. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. bloomer livestock trailers for sale. So sorry for the delay here! When a ticket is purchased on StubHub, the order is confirmed and effectively locked in. The Bills fulfill the "team of destiny" narrative. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. See our seller policies. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Sells Music & Sports Tickets. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. No. Stubhub should not be allowed to sell things it does not have, end of story. 05.04.2022 how do i import data into django? Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. Then again, I would be pissed if I were in his shoes. Taxes were $26 and the StubHub fee was $100.45, almost 30%. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. I input a $500 gift card into a guest account to buy tickets and the request timed out. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. Why is Stubhub allowed to sell things they don't have possession of? You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. de jure or de f acto unable to fulfill, or fails to. I dont understand why they would allow you to sell the tickets twice. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. Replacement tickets of equal or better value to those purchased. BBB Business Profiles may not be reproduced for sales or promotional purposes. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. Projected score: Bills 33-30. Details About Unable To Fulfill Job Duties. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? No. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. That's what happened here. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. Absolutely love when I get messages like this. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. So it really is pretty rare to purchase a ticket and then have it pulled. NOT A SOLUTION, This is very frustrating. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Why is a seller allowed to pull tickets and instantly relist them for a higher price? I have the same issue. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Follow the steps below to send a private message: 1. 2018 and 2019 to know the actual percentage record of . I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 6 1 Shiraz Mawani Can I cancel a sale on StubHub? stubhub unable to fulfill my guess is that my account is disabled. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. stubhub unable to fulfill 05.04.2022 how do i import data into django? Are Ticket Prices Killing Weekends With Adele Attendance? A review of Stubhubs file was done in February 2022. Received and email confirmation. Select the "Envelope" in the upper right-hand corner, 3. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. You have no seller protection at all. Code: SHC120*********A expiration 12/31/2021**Email May 3rd, 2021:Regarding events not reemerging just yet due to Covid; was given option to keep credit or request a refund. How can you possibly consider this to be a solution. I would think Stubhub should give you a free replacement ticket. Then disconnected. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. Just got one in Section 225 row 11 for a really decent price. 3. This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. Any advice is appreciated. couldn't get paid for the ticket. The refund will take 5 to 8 days. Ben - Los Angeles, California. When will I be payed after adding the default Payment Method? They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). arbitrator if the arbitrator has become.

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