WELCOME TO PUMA IMPERIAL HOTEL

Hotel policy

• Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy.

• Cancellations made more than 60 days from check-in date will receive a 80% refund of the deposit paid or the option of a credit.

• Cancellations made between 60 and 30 days from check-in date will receive a 40% refund of the deposit paid or the option of a credit.

• Cancellation made between 30 and 8 days from the check-in date will receive a 20% refund of deposit paid.

• Cancellations made less than 7 days from the check-in date will forfeit the deposit paid.

• All refunds are payable by Golomt bank transfer.

• We do not issue refunds or credits for flight cancellations, due to any circumstances. Please take out Travel Insurance to protect against flight cancellations.

• Any changes to your reservation must be received no less than 30 days prior to your original arrival date via email, and changes are subject to availability.

• There are no refunds aor credits issues for early checkouts.

• There are no refunds or credits issued due to bad weather, tropical storms or hurricanes; including any inconvenience or complication caused by a hurricane's direct hit, near miss, or significant threat of a hurricane strike.

• Puma-Imperial hotel is not liable for any other costs, evacuation or inconveniences caused by a tropical storm or hurricane.